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SHIPPING POLICY

We ship worldwide to 46 countries. We use reliable international carriers to ensure that their packages reach their destination safely.

ORDER PROCESSING & DELIVERY TIME

Business progressing = 2-3 Days (Processing Time) + Carrier Time (7-9 working Days)

It will take 2-3 business days to process your order, regardless of the shipping option selected. Also, It will take 7-9 business days to deliver your goods. We ship Monday through Friday, excluding weekends and holidays. Shipping time is typically dependent on how long customs takes, which can vary from country to country.

SHIPPING FEE

We offer FREE Shipping on orders over 75 USD and a flat shipping fee on orders below 75 USD

CHANGE OF ADDRESS

If your address changes, please contact us at whoahouseinfo@gmail.com as soon as possible. Please note: If you ask for a change of address after delivery, we can't guarantee to change the address within the promised time limit. 

SPLIT SHIPPING

In some cases, goods may be shipped separately in two or three shipments, depending on the order and inventory of the products. In the case of partial shipments, please note that delivery may vary with subsequent shipments. If this happens, we will contact you in advance.

TRACKING

After ordering, you will receive an email with the order confirmation. You will also receive an email notification containing package dispatching and tracking information. In some cases, the carrier may need one or two days to update the tracking status, and please allow 1-2 business days. 

Our qualified logistic team keeps track of every order and continuously updates the shipment status of our customers.

Keep in mind that if the size or color of the replacement changes, the replacement may take longer delivery than usual due to the need to contact the customer and obtain confirmation of the replacement or replacement.

 

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